Refund Policy

In case your order has been completed and you have made the relevant payment but you wish to cancel your order anyway, you have the right to do so upon a written notice to us by sending us a relevant email at info@kiohne.com. Please be informed that you may cancel your order only before receiving the notification email that your order has been dispatched. If the above – mentioned conditions are met, and in case you have already paid the price of the product/s, your deposit will be refunded via the same means of payment as you used for the initial transaction.

To exercise the right to cancel, you should inform us in written before the expiry of the afore-mentioned deadline by sending us a relevant email at info@kiohne.com Then you may arrange a pick-up with any courier you prefer.. The shipping costs for returns/or exchanges are charged to the client. After the driver has checked the return shipment, please close the package securely. We may withhold reimbursement until we receive the product/s back.

According to Law, returned products must be unaltered, undamaged, not used, washed, stained or damaged and must be returned in their initial state, with no signs of wear or tear. Returned products must have all the original tags and labels attached and be in their original and integral packaging. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the consumer. Please note that no refunds or exchanges are possible for customized products.

If the above – mentioned conditions are met, your deposit will be refunded to you. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

Please read the Shipping & Returns page for more information.